INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return policy?

Our return policy allows you to return items within 30 days of purchase, provided they are in their original packaging and unused. To initiate a return, please email us at info@gtkitchenaid.com

Do you offer international shipping?

Currently, we only ship within the United States. We are working on expanding our shipping options to other countries in the future.

Are your products covered by a warranty?

Yes, all of our products come with a manufacturer's warranty. The warranty period and coverage may vary depending on the product you purchase.

When will my order be delivered?

Orders are typically processed within 1-2 business days, and standard delivery times are between 3-7 business days. Delivery times may vary depending on your location.

Do you offer discounts for bulk orders?

Yes, we offer special discounts for bulk orders. Please contact us at info@gtkitchenaid.com for more details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website.

How should I clean your products?

We recommend following the cleaning instructions that come with each product. You can also find care and cleaning guidelines on the product pages on our website.

How can I contact customer support?

You can reach our customer support team by emailing info@gtkitchenaid.com or through the live chat feature on our website.

 

Do you have a physical store?

No, we do not have a physical store. We operate exclusively as an e-commerce business, providing our customers with the convenience of online shopping.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS